SipSpeed Call Center Edition
Designed to support inbound sales, support and service teams with features to route calls as well as to manage and monitor call centers.
Hosted: $39.95 Monthly, Per User
- Low monthly payments
- Requires "always-on" Internet
- Web-based user panel
- Ideal for growing companies up to enterprise class
Unlimited Call Queues
Create an unlimited number of queues customizable with personalized audio and hold announcements, user/agent priorities for call routing, caller limits, and much more.
Full featured ACD
Route incoming calls to users/agents in a variety of ways. Ring all, ring in order, etc.
Skills-based Routing
Assign call priorities for all agents in a queue. Giving you the power to pass more calls to your top performers or pass fewer leads to your underperformers based on skill-set.
Real-time Queue Statistics
See the status of your Call Center in real-time. From the Web Admin Panel quickly see vital queue metrics such as calls on hold, hold time, calls completed and abandoned.
Graphical Queue Reports
View graphical reports on every detail of your queues, such as abandoned calls, completed calls, hold time, average call length, agent productivity, and much more.
Hot Desk
Have multiple agents using the same desk or phones? No problem. Agents can receive queue calls from any phone they log into.
*Advanced SalesForce.com CRM Integration (UAE)
Out-of-box integration with SalesForce.com including screen pops and click-to-call functionality with UAE.
*Integrated Call History and Recordings
All calls to SalesForce.com or other CRM customers are automatically attached to individual contact or opportunities inside your CRM. Record a call, and have that recording automatically attached to the appropriate CRM record.
*Improved Screen Pops
Get customer information before you need it. By the time you answer an incoming call, UAE will auto-launch all matching CRM records.
*Deal Size Alert
Without launching your web browser, you can easily know who’s calling before you answer. See their company name, and the size ($) of the opportunity.
*Lead Management Reporting
Don’t lose business with aging leads. Pre-configured reports can instantly tell you how well your business is responding to new leads or identify leads being neglected.
*Account Owner Routing
Customers/prospects are routed to their account owner every time. No more holding and transferring sales or support calls to the proper agent.
*Click to Call
Call any number listed in your CRM with a simple click of the mouse. SipSpeed will automatically dial, connect the call, and log that call in the CRM system.
*Requires upgrade to Unified Agent Edition (UAE) for an additional cost per user.
+ Full Feature Comparison List
